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Your customers' first exposure to your product – how to make it right!
- User Guides, Instructions for Use for hardware, software and job processes
- Installation, trouble-shooting and field service guides and maintenance manuals
- Online help systems and web-based information
- Training materials for instructor-led training, train-the-trainer sessions, and self-paced student learning
- Setup guides and quick start materials
- Computer-based training and e-Learning
- Process flowcharts and job aids; custom illustrations and photography
- Quick reference cards, keyboard shortcuts and pocket guides
- Product specifications, data sheets, engineering and technical sales materials
Polishing your communication from beginning to end, including:
- Analyzing product and processes to be documented
- Strategizing the documentation program
- Designing content, page layout and packaging
- Writing, editing, indexing and layout
- Establishing timelines, review processes and updating procedures
- Managing technical communications projects
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